Корзина для теннисных мячей

Hello Matthew,

Thank you purchasing and taking time to provide your feedback.
We are sorry that the ball basket is less than satisfactory in meeting your sporting needs. We would definitely relay the information provided to our product manager and monitor the performance of the basket closely.
You may bring the defective item to our Bedok, City Square Mall, Joo Koon or SG Lab stores for a one-to-one exchange if you would like to or exchange it with the Artengo Wheeled Tennis Basket (8110461), with a $25 top up. This basket is stronger and more practical. It can also be separated into two parts, a basket and a trolley.
Please do not hesitate to contact us at our support hotline 6225 4773 should you require further assistance. 
Thank you once again for your feedback.

Sharing my passion,
Naomi
Tennis Sport Advisor

Hi Alok,

Thank you for your feedback. We are sorry to hear about your unpleasant experience with our tennis ball basket, within a short span of time using it.
If you would like, you may bring the defective item to our SG Lab, Bedok or Joo Koon stores for a one-to-one exchange. Alternatively, you may also exchange it (at one of the 3 stores mentioned) with a different model (8110461), which is a wheeled tennis ball basket, and top up just $35. Do feel free to contact us at our support hotline if you need any further assistance! Have a sporty day!

Sportingly,
Amalina (CSM Racket Sports)

Hello Alexander,
Thank you for your feedback. I’m really sorry to hear that the product has not met your expectations.
We’ll speak with the team in Artengo, it will definitely help us to improve future models.
In case you are not aware, we offer a more technical model which has a different system, it’s lot stronger, it’s also easy to carry and it has wheels which make it better to move around the court. The price difference between your model and the more technical one is £15.
Please remember that all our products have 2 years warranty, so if you think something is not right or doesn’t meet your expectations, please feel free to take them to your closes store or call our customer loyalty team if you have done the purchase online. They will be happy to check if there is a manufacture issue and replace them if possible.TThank you again for your feedback.
Best wishes,
Alvaro

Hello Mohit,

Thanks for taking the time to write to us,

We are really sorry that tennis ball basket didn't meet your expectation, as the feedback is not clear enough to take necessary action, So it would be really helpful if you can share your contact number with us, so that we can get in touch with to understand the problem in more details and take necessary action for future development of the product.



Jagadish

Hello Mr. Robinson.

Thanks for your feedback. It is really appreciated.

I would invite you to come to any of our Decatlhon stores to change the product for a new one (maybe it is a defective) or to receive a refund.

Anyway, i will transfer your review to the related product manager in order to let him know this issue.

Thanks a lot again.

Best regards,


Mario Medina UK Market Manager DECATHLON

Bonjour Monsieur,

Je vous remercie pour votre avis concernant notre panier de balles Artengo et suis désolé qu'il ne vous satisfasse pas.

Nous sommes en train de développer un nouveau produit qui résoudra certains des petits problèmes que vous avez peut-être constatés.

Je vous contacte personnellement pour vous proposer de le tester et voir comment vous dédommager.

M'excusant pour le désagrément rencontré,

Bien cordialement,

Matthieu - Chef de produit Tennis

Bonjour Monsieur,

Je vous remercie pour votre avis concernant notre panier pour balles de tennis Artengo, et suis désolé qu'il ne vous satisfasse pas.

L'espacement des barres inférieures a été conçu pour permettre le ramassage des balles par pression du panier sur elles lorsqu'elles sont au sol. Il n'est donc pas souhaitable d'en rajouter une, sans quoi cette fonction serait inopérante.

Même si cela est très rare, il est possible qu'il y ait un problème de fabrication sur votre produit. Si vous pouvez le ramener dans votre magasin Decathlon, cela nous permettra de le récupérer pour l'analyser avec nos ingénieurs, et vous pourrez soit l'échanger contre un autre conforme, soit vous le faire rembourser.

Je suis preneur, en privé, de plus d'informations sur le type de balles que vous utilisez, voire de photos / videos montrant le problème, afin de bien le caractériser et pouvoir y remédier.

M'excusant encore pour votre désagrément,

Bien cordialement,

Matthieu - Chef de produit Tennis